All refunds and returns are made in accordance with our terms and conditions of sale  https://smidgewines.com/pages/legal

Specifically:

REFUNDS & RETURNS

18.              Any replacement or refund we make or offer is in addition to, and does not affect your legal rights in respect of any of our products or services. You have certain legal remedies if we breach those rights. Should you have any queries regarding your rights and our refund policies, please contact us via our “Contact Us” page.

19.              To the extent permitted by law, we will only accept the return of a Purchase and bear the cost of freight if we either give you approval in writing for the return and acceptance of freight, or the items were delivered in error, or we are otherwise legally obliged to do so. In the event of any such return, we will nominate the method and timing of the return. Please contact us prior to making any return so we can make suitable arrangements.

20.              You may return any Purchase to us within 30 days of delivery to you, with the return delivery at your expense, and at our absolute and sole discretion we may offer you either a credit or refund for the value of any Purchase that is so returned to us. All such returns must be in the same condition as first shipped to you by us. Please contact us prior to any such return so we can make suitable arrangements.